Principal Customer Success Manager
New
United StatesFull-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementRelationship managementChange ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience in customer success, account management, or a related field.
- Experience working with technical solutions and complex service engagements.
- Proven experience identifying upsell opportunities and driving account growth.
- Strong technical acumen with the ability to conduct product demos.
- Ability to consult on technical setups and configurations.
- Excellent interpersonal and communication skills.
- Strong focus on customer-centric engagement.
- Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment.
Responsibilities
- Build and maintain relationships with key customer contacts, partners, and internal stakeholders.
- Drive customer engagement, retention, and expansion through proactive account management.
- Conduct regular Business Reviews to assess progress and align on growth strategies.
- Monitor customer usage trends to identify risks and opportunities for adoption.
- Provide technical expertise, including L1 product demos and configuration consulting.
- Collaborate with internal teams to set goals and ensure successful delivery.
- Advocate for the customer voice across internal departments.
- Guide feature adoption and facilitate change management for clients.
- Partner with Account Executives to qualify and generate upsell/expansion pipeline.
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