Senior Sales Operations Lead
New
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7–10+ years
- Required Skills
- SQLSalesforceSnowflakeSaaSLooker
Requirements
- 7–10+ years of experience in Strategy & Operations, Sales Operations, or Professional Services Operations within a high-growth SaaS environment.
- Strong understanding of Professional Services business models, including revenue forecasting, delivery operations, and resource planning.
- Proven ability to translate complex data into clear insights, strategic narratives, and executive-level recommendations.
- Hands-on experience with data analysis, reporting, and visualization tools such as SQL, Excel/Sheets, and BI platforms (Looker preferred).
- Familiarity with enterprise systems such as Salesforce, Certinia, Gainsight, or Snowflake is an asset.
- Strong capability in process design, operational scaling, and change management across distributed teams.
- Excellent stakeholder management and communication skills, with the ability to influence senior and cross-functional leaders.
- Strategic mindset with strong execution discipline, balancing long-term planning with operational detail.
- Bachelor’s degree in business, analytics, or a related field preferred.
Responsibilities
- Serve as a strategic partner to senior leadership, driving annual planning, operational alignment, and execution of high-priority global Professional Services initiatives.
- Design and optimize revenue and delivery frameworks, ensuring scalable processes for forecasting, resource management, and service revenue integrity.
- Build and maintain unified reporting systems and dashboards by consolidating multi-source datasets into clear, actionable executive insights.
- Manage end-to-end data processes including collection, cleansing, validation, and transformation to ensure accuracy and consistency across systems.
- Deliver advanced analytics, including diagnostic and predictive insights, to support decision-making and performance optimization.
- Develop and maintain reporting tools and dashboards using BI platforms to communicate operational and financial performance to stakeholders.
- Drive process optimization and change management initiatives to improve operational efficiency and standardize global workflows.
- Collaborate cross-functionally with Finance, RevOps, Product, and Customer Success teams to ensure alignment and execution of strategic priorities.
- Support data governance practices to ensure compliance, consistency, and integrity of operational datasets.
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