Senior Learning Experience Designer
New
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Adobe Creative SuiteData AnalysisSaaS
Requirements
- 3+ years of experience in Instructional Design or Learning Experience Design, ideally within SaaS or customer support enablement
- Strong portfolio demonstrating engaging digital learning content and instructional design work
- Deep understanding of adult learning principles and instructional design frameworks (ADDIE, SAM, or similar)
- Proficiency with e-learning and design tools such as Articulate 360, Adobe Creative Suite, and LMS platforms (e.g., Cornerstone)
- Excellent written communication skills with the ability to simplify complex technical concepts
- Strong analytical mindset with the ability to use data to identify gaps and improve learning outcomes
- Experience designing solutions for frontline support environments or similar high-pressure operational roles
- Highly adaptable, with the ability to respond quickly to changing product or business needs
- Strong stakeholder management and collaboration skills across technical and non-technical teams
Responsibilities
- Design and develop end-to-end learning programs including onboarding, product training, soft skills development, and technical troubleshooting modules
- Create engaging digital learning assets such as e-learning modules, simulations, video content, and interactive job aids using modern authoring tools
- Identify skill and knowledge gaps by partnering with support leadership, QA, and operations teams to analyze performance data and feedback
- Build just-in-time learning resources and microlearning content embedded into daily workflows to support real-time problem solving
- Measure learning effectiveness using LMS data, performance metrics, and customer satisfaction indicators, and continuously iterate content
- Collaborate with cross-functional stakeholders to align learning strategies with product updates, support processes, and business goals
- Contribute to a culture of continuous learning by improving knowledge accessibility and learning experience design standards
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