Senior Manager, Customer Insights
New
United StatesFull-TimeManager
Salary128,341 - 201,679 USD per year total compensation
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonSQLData Analysis
Requirements
- Bachelor’s degree or higher in a quantitative, analytical, or related field.
- 5+ years of experience in customer insights, commercial analytics, consulting, or similar data-driven business roles.
- Strong experience working with SQL and Python for end-to-end data analysis and insight generation.
- Proven ability to translate complex datasets into clear, executive-ready narratives and ROI-focused storytelling.
- Experience working in client-facing or business strategy environments with strong stakeholder engagement.
- Demonstrated ability to leverage AI tools to enhance analytical workflows and productivity.
- Strong communication skills with the ability to influence both technical and non-technical audiences.
- Ability to manage multiple complex projects independently in a fast-paced environment.
Responsibilities
- Develop and execute a customer insights strategy leveraging advanced analytics and AI-driven tools.
- Translate complex clinical, product, and health economic data into compelling ROI narratives for client-facing and executive presentations.
- Conduct deep-dive analyses on member behavior, utilization patterns, and program performance.
- Collaborate with Customer Success, Sales, and cross-functional teams to strengthen client value stories.
- Own and enhance recurring global reporting packages.
- Support senior leadership by surfacing strategic opportunities.
- Continuously improve analytical frameworks, methodologies, and storytelling approaches.
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