Senior Manager, Customer Insights

New

Remote-first companyFull-TimeManager

Salary not disclosed

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Job Details

Bachelor's degree or higher in a quantitative or related field
5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy responsibilities
Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation
Exceptional communication skills with a proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences
Proven ability to manage end-to-end analyses using SQL and Python, from data integration through to insight generation and stakeholder communication
Demonstrated ability to independently manage multiple projects in a fast-paced environment, balancing competing priorities without sacrificing quality

Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation
Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews
Conduct complex analyses to surface actionable insights on member behavior and solution performance
Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact
Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders
Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function

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