Senior Manager, Customer Insights
New
United StatesFull-TimeManager
Salary128,341 - 201,679 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- PythonSQLData AnalysisReporting
Requirements
- Bachelor's degree or higher in a quantitative or related field.
- 5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy responsibilities.
- Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation.
- Exceptional communication skills with a proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences.
- Proven ability to manage end-to-end analyses using SQL and Python, from data integration through to insight generation and stakeholder communication.
- Demonstrated ability to independently manage multiple projects in a fast-paced environment, balancing competing priorities without sacrificing quality.
Responsibilities
- Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation.
- Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations.
- Conduct complex analyses to surface actionable insights on member behavior and solution performance.
- Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact.
- Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders.
- Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.
View Full Description & ApplyYou'll be redirected to the employer's site
