Senior IT Project Manager- Agentic AI
New
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementJiraRESTful APIsCRMConfluence
Requirements
- 8+ years of experience in IT project management or technical program delivery roles.
- Proven experience managing Agentic AI, Conversational AI, chatbot, voicebot, or CCaaS-based implementations.
- Strong understanding of end-to-end SDLC including design, development, testing, deployment, and optimization phases.
- Experience working with contact center technologies, CRM systems, APIs, telephony, and enterprise integrations.
- Hands-on expertise in UAT coordination, defect triage, release management, and production readiness.
- Strong stakeholder management skills with the ability to bridge technical and non-technical teams.
- Excellent communication, documentation, and organizational abilities in distributed, global environments.
- Experience with Agile delivery frameworks and project tracking tools such as Jira and Confluence.
Responsibilities
- Lead full lifecycle delivery of Agentic AI and Conversational AI programs, including discovery, design, development, testing, deployment, and hypercare.
- Manage multiple concurrent client engagements, ensuring clear scope definition, planning, milestone tracking, and risk mitigation.
- Facilitate stakeholder alignment by gathering and translating business, technical, and operational requirements into actionable delivery plans.
- Coordinate cross-functional teams including engineering, QA, product, architecture, and client stakeholders to ensure seamless execution.
- Oversee QA, UAT, release readiness, production validation, and post-launch performance monitoring.
- Manage dependencies across CCaaS, CRM, APIs, telephony, analytics, and enterprise systems.
- Maintain governance, documentation, and reporting using tools such as Jira and Confluence.
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