Associate Technical Consultant, ServiceNow
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We are currently looking for an Associate Technical Consultant – ServiceNow in Canada.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- AgileRESTful APIsScriptingServiceNow
Requirements
- 2+ years of hands-on experience with the ServiceNow platform in development or implementation roles
- Strong expertise in ITSM, ITOM (Discovery, CMDB), Service Portal, and hardware asset management (HAM)
- Solid understanding of scripting (Business Rules, Script Includes, UI Policies, Client Scripts)
- Experience with integrations using REST, SOAP, and MID Server configurations
- Strong communication and stakeholder management skills, with ability to simplify technical concepts
- Experience working in Agile environments with active participation in sprint delivery cycles
- ServiceNow certifications (CSA, CAD, or CIS) are preferred
- Exposure to additional modules such as HRSD or GRC is a plus
- Strong analytical mindset, attention to detail, and problem-solving abilities
- Ability to work independently while contributing effectively in team-based delivery environments
Responsibilities
- Translate client requirements into clear user stories, technical tasks, and implementation plans for development teams
- Configure and customize ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB, HAM)
- Support integration development using REST, SOAP, and MID Server technologies
- Build and enhance workflows, business rules, client scripts, UI policies, and other platform components
- Conduct client workshops, demos, and requirement-gathering sessions to align solutions with business needs
- Participate in Agile ceremonies including sprint planning, backlog grooming, and daily collaboration
- Support ongoing CMDB health, Discovery processes, and platform optimization activities
- Collaborate with cross-functional teams to ensure timely and high-quality solution delivery
- Provide guidance and support to junior developers when required and contribute to team knowledge sharing
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