Senior Manager of Ecommerce Operations
New
H
Hadley DesignsEcommerce Education
Canada. United States. Indonesia. Vietnam. Venezuela, Bolivarian Republic of. ChileFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 to 5 years
- Required Skills
- ShopifyCustomer service
Requirements
- 2 to 5 years of experience managing Shopify store operations
- Hands-on experience with order management, fulfillment, and customer service
- Understanding of Shopify apps, backend systems, and troubleshooting workflows
- Strong written communication skills
- Ability to build and document SOPs
- Experience with AI tools for operational efficiency
- Detail-oriented mindset
- Comfortable working cross-functionally
Responsibilities
- Respond to customer inquiries via Shopify inbox and social channels
- Monitor order flow across Shopify, Base, and Amazon MCF
- Audit website for broken links, pricing, and promotion accuracy
- Build and maintain SOPs for recurring workflows
- Implement automation using Shopify Flow and optimize Gorgias
- Deliver weekly Shopify performance reports
- Maintain compliance across ADA and privacy policies
- Identify repetitive tasks to convert into AI-driven automated workflows
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