Technical Account Manager
New
M
MarqetaFintech
Candidates within commuting distance of our London (Holborn) office are expected in the office two days per week. For those based elsewhere in the UK, the position is fully remote.Full-TimeMiddle
Salary78,800 - 118,200 GBP per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementRESTful APIsStakeholder management
Requirements
- 5+ years of customer-facing work experience (TAM, Solutions Engineering, or Technical Consulting).
- Experience in high-tech or financial technology services.
- Experience leading technical discussions and solutions.
- Strong understanding of fintech (e.g., acquiring, networks, point-of-sale).
- Deep background in payments, especially on the issuing side.
- Demonstrated ability to identify key customer stakeholders and build relationships.
- Proficiency in learning and discussing APIs.
- Excellent written and verbal communication skills.
- Ability to prioritize and manage multiple projects simultaneously.
Responsibilities
- Serve as a trusted technical and payments advisor for strategically important customers.
- Manage technical aspects of the customer relationship throughout the life cycle.
- Collaborate with internal teams to win new business and increase value for existing customers.
- Provide critical customer feedback to product and engineering teams to shape the roadmap.
- Solve near-term technical problems and support long-term money movement strategies.
- Identify and mitigate downstream impacts or technical issues proactively.
- Document findings and create repeatable standards for the team.
- Act as the voice of the customer to internal product and engineering teams.
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