Technical Account Manager
New
UKFull-TimeMiddle
Salary85,000 - 115,000 GBP per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementPythonAccount ManagementTechnical supportScriptingCustomer SuccessSaaS
Requirements
- 3–5 years of experience in Account Management, Customer Success, or Technical Project Management.
- Experience working in SaaS or manufacturing technology environments.
- Experience with project management methodologies.
- Technical knowledge of Python.
- Proficiency with API integrations, scripting, and database querying.
- Strong analytical skills and ability to interpret large data sets.
- Excellent organizational, multitasking, and problem-solving capabilities.
- Strong written and verbal communication skills.
- Bachelor’s degree or equivalent professional experience.
- Ability to collaborate across multicultural international teams.
Responsibilities
- Support customer success initiatives including pilots, deployments, renewals, and expansion programs across strategic accounts.
- Manage projects related to account management, program coordination, and professional services to improve customer satisfaction.
- Coordinate and track global technology deployments in collaboration with customers, partners, and internal teams.
- Act as a liaison between customers and engineering teams by prioritizing support requests.
- Work closely with Technical Project Managers, Account Managers, and Applications Engineers.
- Assist customers with technical discussions, implementation planning, and deployment execution.
- Analyze customer data and operational insights for decision-making.
- Maintain communication across geographically distributed teams.
- Contribute to process optimization, documentation, and customer enablement.
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