Operations Account Manager - HR, GRO & PRO
New
Australia, Canada, India, United Kingdom, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Arabic
- Experience
- 2+ years
- Required Skills
- Data AnalysisOperations ManagementMicrosoft ExcelAccount ManagementStakeholder managementCRMCustomer Success
Requirements
- 2+ years of experience in Account Management, Operations, or Customer Success in a KPI-driven environment.
- Experience supporting Saudi Arabia operations, HR, GRO, PRO, company setup, or corporate services is highly desirable.
- Fully fluent in English.
- Arabic is highly preferred.
- Strong ability to manage client accounts independently, with a solutions-driven mindset.
- Detail-oriented and process-driven, with exceptional organizational and task management skills.
- Strong written communication and stakeholder management capabilities in a remote work environment.
- Skilled at data analysis and reporting, using insights to drive improvements.
- A natural people person, with a passion for mentoring, coaching, and supporting team development.
- Proficiency in Microsoft Office, Excel, CRM tools, and operational systems.
Responsibilities
- Oversee and execute HR, GRO, and PRO services, including license renewals, work permits, Saudization coordination, payroll coordination, and compliance with governmental regulations.
- Master and regularly use governmental portals (QIWA, GOSI, Mudad, MISA, MC, etc.) to ensure regulatory compliance and operational efficiency.
- Coordinate effectively with government entities, GRO partners, and internal stakeholders to facilitate smooth service delivery.
- Ensure all client data and documentation is accurately captured and maintained in internal systems.
- Take full ownership of a diverse portfolio of clients, ensuring their HR, GRO, and PRO needs are managed with excellence.
- Provide proactive advisory support, helping clients navigate regulatory requirements and optimize their operations in Saudi Arabia.
- Manage end-to-end client engagement, from onboarding to offboarding, ensuring high client satisfaction.
- Handle escalations from junior team members, offering guidance and support to resolve complex issues efficiently.
- Take on mentorship and coaching responsibilities, supporting junior team members in developing their expertise.
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