Senior Program Manager, Business Operations
New
U.S. employees may live in any of the 50 United States, with limited exceptions.Full-TimeSenior
Salary103,500 - 174,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- AgileData AnalysisCross-functional Team LeadershipStrategyBusiness OperationsStakeholder managementChange Management
Requirements
- 8+ years of experience in program management, business operations, strategy, or related roles.
- Experience leading complex cross-functional initiatives from strategy through implementation.
- Ability to turn insights, business needs, or incomplete data into clear priorities and measurable outcomes.
- Strong planning and execution skills including timeline and stakeholder management.
- Clear communication skills with the ability to turn complex ideas into recommendations.
- Experience working with Product, Engineering, Analytics, and Operations teams.
- Comfortable influencing across functions and driving alignment in ambiguous environments.
- Bachelor’s degree or equivalent experience in business, engineering, or related field.
- Solid understanding of program and change management methodologies (Agile, Lean, Waterfall).
Responsibilities
- Define and lead Zillow’s Customer & Operator Insights program.
- Build and run a repeatable process that turns fragmented inputs into clear problem statements and prioritized opportunities.
- Translate insights into decision-ready recommendations based on customer impact and business value.
- Partner cross-functionally to align on ownership, next steps, and timelines.
- Establish closed-loop measurement to connect insights to customer or business impact.
- Support hypothesis development, experimentation, and continuous learning.
- Serve as a trusted partner to senior leaders by bringing clarity and program management practices.
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