Help Desk / IT Support Specialist
New
C
CareerswiftInformation Technology
Open to candidates anywhere in the United StatesFull-TimeJunior
Salary25 - 30 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 1 year of experience in IT support or a helpdesk role
- Required Skills
- JiraZendeskServiceNow
Requirements
- At least 1 year of experience in IT support or a helpdesk role
- Hands-on experience with Windows and macOS
- Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)
- Basic understanding of networking: VPN, DNS, TCP/IP
- Ability to explain technical issues in plain language
- Comfortable working independently
Responsibilities
- Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved
- Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments
- Manage user accounts and access permissions using Active Directory and Microsoft 365
- Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting
- Write up clear documentation and keep the internal knowledge base up to date
- Escalate complex or recurring problems to the right team
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