Account Manager
New
K
Kognitive Sales SolutionsSales Technology
CanadaFull-TimeMiddle
Salary55,000 - 60,000 CAD per year
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Job Details
- Required Skills
- AgileAccount ManagementReportingCRMCustomer support
Requirements
- Proven customer support experience as a Client Service Representative.
- Proficiency with CRM systems and practices.
- Strong phone communication skills.
- Exceptional active listening skills.
- Excellent communication and presentation skills.
- Proficiency in multitasking, prioritization, and time management.
- Experience in an Agile, fast-paced environment.
- Enthusiastic about learning new technologies.
- Strong independent work ethic and self-motivation.
Responsibilities
- Cultivate and nurture relationships with new and existing clients to facilitate onboarding and success.
- Take ownership of client onboarding processes, including tech setup, database integration, and providing scripts to developers.
- Spearhead and participate in introductory calls with new clients.
- Craft personalized onboarding plans in collaboration with clients.
- Orchestrate training sessions for clients and sales representatives.
- Prepare and deliver reports to clients to provide insights.
- Participate in quarterly reviews with dealer groups.
- Provide exceptional customer service and resolve client issues.
- Investigate team requirements and propose solutions.
- Identify areas for process improvement and product enhancement.
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