Trainee Technical Support Engineer
New
E
EnrouteAdTech
MexicoTemporaryEntry
Salary not disclosed
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Job Details
- Languages
- Advanced English level
- Experience
- 1–2 years
- Required Skills
- HTMLCSSJavascriptTroubleshootingTechnical support
Requirements
- 1–2 years of experience in web development or technical support roles
- Solid knowledge of JavaScript, HTML, and CSS
- Basic understanding of Web Development principles and front-end architecture
- Experience analyzing technical issues in web-based environments
- Ability to read logs and analyze system behavior
- Strong written and verbal communication skills
- Advanced English level
- Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools)
Responsibilities
- Triage and investigate incoming technical issues and support tickets.
- Analyze logs, system behavior, and reported symptoms to identify root causes.
- Reproduce reported issues and validate problems when possible.
- Detect recurring issues and identify patterns across multiple cases.
- Document findings, troubleshooting steps, and technical observations clearly and accurately.
- Escalate issues to Engineering or Senior Support following defined processes.
- Track issue status and follow up to ensure proper resolution.
- Support validation of fixes and confirm successful issue resolution.
- Maintain internal documentation, FAQs, and troubleshooting guides.
- Participate in training sessions, shadowing, and continuous improvement initiatives.
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