Technical Support Engineer
New
V
Varicent Sales Performance Management
Remote - Mexico Only, Eastern Standard Time (EST)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English (CEFR B2 level or higher)
- Experience
- 2+ Years
- Required Skills
- SQLTroubleshootingTechnical supportCRMSaaS
Requirements
- 2+ years of relevant technical experience.
- Proven experience working with SaaS platforms.
- Familiarity with relational database concepts and SQL scripting.
- Familiarity with client-server architecture.
- Troubleshooting experience for web-based applications.
- CEFR B2 level English proficiency or higher.
- Ability to communicate technical instructions clearly to non-technical users.
- Effective cross-functional collaboration skills.
Responsibilities
- Resolve technical problems by troubleshooting incidents.
- Collect detailed problem descriptions, traces, log files, and replication data.
- Communicate investigation progress to clients via CRM.
- Utilize support tools and processes to resolve cases.
- Share best practices for utilization and deployment of Varicent products.
- Support KPI targets including SLA, QA, and resolution.
- Participate in scheduled weekend on-call rotation.
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