Customer Retention Strategist
New
G
Global AcceleratorE-commerce Marketing
Fully remoteFull-TimeMiddle
Salary48,000 - 60,000 USD per year
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Job Details
- Languages
- English
- Experience
- At least 2 years of hands-on experience in email and SMS marketing; A minimum of 2 years of experience in retention marketing
- Required Skills
- Project ManagementData AnalysisGoogle Sheets
Requirements
- Minimum 2 years of experience in email and SMS marketing.
- Minimum 2 years of experience in retention marketing.
- Fluent in English with persuasive communication skills.
- Strong data analysis skills and familiarity with Google Sheets.
- Proven ability to manage multiple tasks with attention to detail.
- Capability to build email forecasts.
- Strong critical thinking and problem-solving abilities.
- Ability to work autonomously in a self-managed environment.
- High level of emotional intelligence and professional accountability.
- Commitment to company values: Autodidact, Unimpeachable Character, Competitive Greatness.
Responsibilities
- Deliver steady revenue through retention-focused initiatives.
- Build accurate forecasts and shape strategic direction.
- Manage and coordinate with cross-functional pods (Growth, Media, Creative).
- Maintain data integrity across tracking tools like Statlas.
- Execute the Prophit system for client retention.
- Develop strategic plans based on data analysis and client feedback.
- Monitor active campaigns and deploy resources to hit projected targets.
- Manage retention channels including email, SMS, direct mail, and loyalty programs.
- Provide daily performance updates to clients.
- Maintain client satisfaction above benchmark rates.
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