Director, Market Research & Customer Insights
New
C
CleerlyHealthcare Diagnostics
Virtual USFull-TimeDirector
Salary180,000 - 200,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Artificial IntelligenceMachine LearningMarket ResearchData analytics
Requirements
- Bachelor’s degree in Marketing, Business, Statistics, or related field (advanced degree preferred).
- 10+ years of experience in market research, customer insights, or analytics.
- Must have experience in the healthcare industry; diagnostics experience strongly preferred.
- Proven track record of developing and executing successful VoC programs.
- Strong analytical skills with proficiency in data analysis tools and techniques.
- Excellent communication and presentation skills.
- Ability to work collaboratively across departments and influence stakeholders.
Responsibilities
- Lead and manage market research initiatives to gather actionable insights on customer needs, market trends, and competitive landscape.
- Design and execute quantitative and qualitative research projects.
- Maintain vendor relationships and work with Procurement to streamline insight acquisition.
- Lead competitive monitoring initiatives and communicate insights.
- Develop, grow and optimize a Voice of the Customer (VoC) program.
- Build and maintain advanced analytics capabilities to support data-driven decision-making.
- Partner with product, marketing, and sales teams to integrate customer insights into strategy.
- Lead and mentor a team of insights and analytics professionals.
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