ServiceNow Architect
Continental United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- RESTful APIsServiceNow
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
- 8+ years of ServiceNow experience, with significant time in architecture or technical leadership roles.
- Deep expertise across multiple ServiceNow modules.
- Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals.
- Hands-on experience with IntegrationHub and REST APIs.
- Experience designing CMDB, discovery, and service mapping implementations.
- Strong understanding of platform security, ACLs, and role design at scale.
- Experience leading major upgrades and release planning.
- Excellent communication and stakeholder management skills.
- ServiceNow CTA, CIS, or CSA certifications.
Responsibilities
- Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains.
- Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.
- Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.
- Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.
- Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.
- Design platform-wide security, role models, and ACL strategies.
- Lead major platform upgrades, release management cycles, and platform health initiatives.
- Establish reusable patterns for workflow design and Flow Designer adoption.
- Drive performance, scalability, and instance-health improvements.
- Partner with stakeholders to translate process needs into ServiceNow capabilities.
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