Associate Customer Experience Specialist
New
United States, 8:00am - 8:00pm ETFull-TimeEntry
Salary37,440 USD per year
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Job Details
- Experience
- Two years of experience in customer-facing or knowledge delivery role preferred.
- Required Skills
- Time ManagementMultitaskingData entryTechnical supportCRMCustomer support
Requirements
- High school diploma or GED.
- Two years of experience in a customer-facing or knowledge delivery role (preferred).
- Ability to handle high volume contacts across phone, chat, and email.
- Proficiency in using multiple software applications simultaneously.
- Strong computer navigation skills.
- Experience with Microsoft Windows Operating Systems.
- Demonstrated ability to multitask in a fast-paced environment.
- Strong verbal and written communication skills.
- Attention to detail for accurate documentation.
- Willingness to adapt to new systems and changing requirements.
Responsibilities
- Log into multiple business applications promptly and remain available during scheduled hours.
- Respond to incoming contacts via chat, voice, and email.
- Determine inquiry purpose through targeted questioning without scripts.
- Resolve issues by navigating various business applications and client-specific platforms.
- Maintain professional, empathetic communication during all interactions.
- Manage and de-escalate customer frustrations.
- Document all interactions accurately in CRM systems within specified timeframes.
- Collaborate with internal teams via email and case notes.
- Participate in ongoing training for system and product updates.
- Manage work pace to meet call volume and quality assurance performance goals.
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