RCM Associate
New
N
NourishHealthcare
NYC-based or remoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
Requirements
- 2+ years of experience in a revenue cycle, medical billing, or healthcare operations role.
- Familiar with insurance billing workflows - including claim submission, denial management, ERA reconciliation, and payer communications.
- Patient-first communicator - professional, empathetic, and able to de-escalate billing concerns.
- Highly organized and detail-oriented, with strong follow-through.
- Energized by technology and automation.
Responsibilities
- Manage a high volume of patient-facing and internal billing questions - including, but not limited to, resolving denials, investigating patient responsibility questions, and processing insurance coverage verifications.
- Work claims end-to-end via our clearinghouse and partner with cross-functional stakeholders to ensure a smooth billing experience for our patients and providers.
- Support efforts to streamline existing RCM processes by providing suggestions for automation or new tools, optimizing individual steps, and maintaining consistent, reliable execution.
- Support ad-hoc RCM projects - including payer-specific billing efforts and new service line expansions.
- Develop and maintain SOPs for RCM workflows, flagging process gaps and proactively suggesting improvements to the team.
- Collaborate with cross-functional partners to communicate billing updates, escalate complex cases, and gather information needed to resolve patient or payer issues.
- Partner with our Product and Engineering teams to test, evaluate, and optimize AI-powered billing tools and automation
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