Technical Account Manager
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (B2+), Portuguese (B2+), and Russian (C1+)
- Required Skills
- GitHTMLCSSKibanaJiraGrafanaJSONDatadog
Requirements
- Fluency in English (B2+)
- Fluency in Portuguese (B2+)
- Fluency in Russian (C1+)
- Strong communication skills for technical and non-technical audiences
- Experience in business analysis or product management processes
- Structured problem-solving and analytical skills
- Technical knowledge of HTML and CSS
- Experience with JSON and YAML
- Proficiency with browser DevTools and Git workflows
- Knowledge of Jira
- Familiarity with monitoring tools like Datadog, Kibana, or Grafana
- Ability to perform API debugging
Responsibilities
- Serve as the main technical point of contact for clients
- Support clients with platform inquiries, incidents, and technical requests
- Consult clients on best practices and operational workflows
- Escalate complex issues with full technical and business context
- Analyze client feedback and operational data to propose improvements
- Maintain internal documentation and troubleshooting guides
- Collaborate with Product, QA, Development, and Infrastructure teams
- Prioritize and manage requests in a fast-paced environment
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