Operations Manager
New
P
PearlPropTech SaaS
Honduras, Santo Domingo, Dominican Republic. Lima, Callao Region, Peru. Buenos Aires, Buenos Aires, Argentina. Mexico City, Mexico City, Mexico. Bogotá, Bogota, Colombia. Brasília, Brasília, Brazil, US business hours with strong overlap required (EDT / CDT / PDT)Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- JiraOperations ManagementMicrosoft ExcelGoogle Sheets
Requirements
- 3+ years of experience in operations, implementation, customer operations, or backend operational support roles
- Strong attention to detail and operational accuracy
- Advanced proficiency in Microsoft Excel and Google Sheets
- Experience handling repetitive, high-volume operational workflows
- Strong written English communication skills
- Ability to work independently within small, async-first startup environments
- Strong pattern recognition and process improvement mindset
- Ability to commit to long-term US business hour overlap
- Comfortable working in execution-heavy operational environments
Responsibilities
- Execute high-volume backend operational workflows across customer accounts
- Upload and manage customer documentation within the platform
- Update appointment reminders and operational system records
- Process operational tickets submitted by the Customer Success team
- Collaborate with operations leadership to map customer workflows
- Document repeatable operational processes and SOPs
- Identify repetitive operational tasks suitable for automation
- Coordinate ticket intake from Customer Success teams
- Communicate operational updates asynchronously across teams
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