Director of Product Design - Channels
New
USFull-TimeDirector
Salary138,900 - 191,000 USD per year
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Job Details
- Experience
- 12+ years of experience in UX, product design, or interaction design; 5+ years of experience managing design teams
- Required Skills
- AgileFigmaProduct designStakeholder managementData analytics
Requirements
- 12+ years of experience in UX, product design, or interaction design
- 5+ years of experience managing design teams, including leadership of other people managers
- Proven success designing end-to-end user journeys in complex, regulated, or high-stakes environments
- Strong experience applying design systems, conceptual modeling, interaction flows, and usability principles at scale
- Demonstrated ability to lead strategy and translate it into measurable business and customer impact
- Experience working in Agile environments with cross-functional product and engineering teams
- Strong data-informed mindset
- Proficiency with modern design tools such as Figma and prototyping platforms
- Excellent leadership, communication, storytelling, and stakeholder management skills
- Familiarity with accessibility standards
Responsibilities
- Lead, mentor, and grow a multidisciplinary product design team, fostering a culture of excellence, inclusion, and continuous learning
- Define and drive a unified channel experience strategy across complex, multi-step digital journeys and transactional flows
- Partner with research and content strategy teams to translate customer insights into scalable design direction and experience vision
- Establish and evangelize design principles, experience roadmaps, journey maps, prototypes, and service blueprints to align stakeholders
- Collaborate with executive stakeholders across product, engineering, marketing, operations, legal, and compliance to ensure cohesive delivery
- Oversee design system governance, accessibility standards (WCAG/ADA), and consistency across all digital touchpoints
- Leverage experimentation, analytics, and continuous discovery to inform design decisions and optimize user and business outcomes
- Guide the evolution of interaction models, including AI-driven and personalized experiences
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