Solutions Architect
New
T
TwelveLabsMultimodal AI
Remote USFull-TimeSenior
Salary148,800 - 224,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonJavascriptRESTful APIs
Requirements
- 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer.
- Strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development.
- Deep understanding of video workflows and video workloads.
- Experience driving customer implementations from kickoff through production launch.
- Track record of building trusted technical relationships.
- Exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams.
Responsibilities
- Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises.
- Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations.
- Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences.
- Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed.
- Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges.
- Gather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities.
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