Customer Service Officer
New
P
PRISM+Consumer Electronics
MalaysiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Mandarin and English
- Required Skills
- Problem SolvingCustomer serviceInterpersonal skillsTroubleshootingCustomer support
Requirements
- Strong communication skills in both Mandarin and English (written and spoken).
- Maintain a positive, proactive, and customer-first attitude.
- Strong problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
- Professionalism and empathy in customer interactions.
Responsibilities
- Provide customer support in both Mandarin and English through calls, live chats, and email correspondence.
- Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner.
- Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines.
- Uphold high service quality standards aligned with the company’s customer experience goals and brand values.
- Accurately document customer interactions and feedback for reporting and continuous improvement purposes.
- Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty.
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