Service Desk Technician
New
Australia, Austria, Belgium, Brazil, Canada, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1–2 years
- Required Skills
- TroubleshootingTechnical support
Requirements
- High School Diploma or equivalent required
- CompTIA A+ certification preferred (or equivalent technical experience)
- 1–2 years of helpdesk or technical support experience
- Strong understanding of desktop support concepts, specifically Windows OS environments and PC hardware
- Ability to read and interpret technical manuals, documentation, and procedures
- Strong analytical and problem-solving skills with attention to detail
- Self-motivated and able to manage multiple priorities in a fast-paced environment
- Excellent verbal, written, and interpersonal communication skills
- Experience working in a team-oriented, collaborative environment
Responsibilities
- Provide first level support to technical support to users for hardware, software, and application-related issues
- Respond to support requests via telephone, email, and ticketing system in a timely and professional manner
- Assess incoming requests, gather relevant information, and document actions taken in the ticketing system
- Troubleshoot basic to intermediate issues with desktop/laptop hardware, Windows operating systems, and business applications
- Utilize knowledgebase (KB) articles to research and resolve technical problems; escalate issues requiring advanced expertise
- Create, update, and maintain knowledgebase articles documenting procedures, troubleshooting steps, and solutions
- Monitor and track the status of open issues to ensure timely resolution in accordance with defined SLAs
- Communicate trends or recurring issues to management for review and process improvement.
- Participate in on-call rotation for after-hours support when needed; work weekends and holidays based on business or client needs
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