Service Desk Level 1 Analyst
New
Remote (Mexico), 1st Shift (10a-8p CT)Full-TimeEntry
Salary17,000 MXN per month
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Job Details
- Experience
- 1–2 years
- Required Skills
- Customer serviceMicrosoft OfficeTechnical support
Requirements
- High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
- 1–2 years in a technical support role, preferably in a service desk environment.
- Strong customer service skills with the ability to explain technical solutions clearly.
- Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
- Familiarity with ITIL or similar service frameworks a plus.
- Ability to work independently and collaboratively.
- Excellent problem-solving and multitasking skills.
Responsibilities
- Be the first point of contact for technical support via phone, email, and chat.
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely and accurate resolution of issues while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Invest in yourself: pursue training, certifications, and ongoing learning.
- Participate in special projects that enhance service delivery.
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