Contact Center Trainer - Interpretation Services
New
D
Datamark, Inc.Business Process Outsourcing
MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
- Required Skills
- Microsoft OfficeCoaching
Requirements
- High School diploma or equivalent
- Bachelor’s degree in Business or related field preferred
- At least 3 years of experience in a contact center or training role, specifically in interpretation services
- Strong knowledge of interpretation protocols and practices
- Exceptional communication, presentation, and interpersonal skills
- Ability to adapt training methods to suit diverse learning styles
- Strong organizational and time management skills
- Proficiency in Microsoft Office and training software
Responsibilities
- Develop and deliver comprehensive training programs for contact center representatives in interpretation services.
- Create training materials, including manuals, guides, and e-learning content.
- Conduct orientation and ongoing training sessions, both in-person and virtually.
- Evaluate and assess trainees’ performance to ensure they meet the established standards.
- Provide coaching and feedback to trainees to enhance their skills and knowledge.
- Collaborate with management to identify training needs and objectives.
- Stay up to date with industry trends and best practices in interpretation services.
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