Customer Service Associate
New
Working remotely within LATAMFull-TimeEntry
Salary700 - 1,400 USD per month
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Job Details
- Required Skills
- SalesforceProblem SolvingCustomer serviceMicrosoft OfficeMultitaskingCRMCustomer supportZendesk
Requirements
- High school diploma required; associate or higher education preferred.
- Previous experience in customer service, customer support, or client-facing roles.
- Strong verbal and written communication skills in a professional setting.
- Excellent problem-solving, conflict resolution, and interpersonal skills.
- Proficiency with Microsoft Office, email platforms, and CRM or ticketing systems.
- Strong multitasking and time management abilities in a fast-paced environment.
- Customer-first mindset with empathy, patience, and professionalism.
- Ability to work independently in a remote setup with strong accountability.
- Flexibility to work varied schedules, including evenings, weekends, or holidays if required.
Responsibilities
- Respond to customer inquiries promptly and professionally through phone, email, chat, and other digital communication channels.
- Resolve customer complaints and issues efficiently while maintaining a positive, empathetic, and solution-oriented approach.
- Provide accurate and clear information regarding products, services, policies, and procedures.
- Log and update customer interactions, requests, and transactions in CRM or ticketing systems.
- Process customer orders, applications, and service requests in line with company standards and procedures.
- Follow up with customers to ensure timely resolution and satisfaction with provided solutions.
- Escalate complex or unresolved issues to appropriate internal teams when necessary.
- Collaborate with team members to improve service quality, efficiency, and customer experience.
- Maintain up-to-date knowledge of company offerings, tools, and operational updates.
- Ensure compliance with internal quality standards and service level expectations.
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