- Answer incoming phone calls promptly and professionally
- Make outbound calls to clients, internal teams, and departments
- Efficiently manage a high volume of calls and email correspondence
- Coordinate and schedule field events, including appointments with technicians, clients, and homeowners
- Deliver exceptional customer service while maintaining strong client relationships
- Utilize professional de-escalation techniques to resolve complex client issues
- Accurately enter project notes, client communications, and data into internal systems
- Prepare and obtain necessary work authorizations and documentation
- Organize files and perform additional administrative tasks as needed
- Coordinate meetings, track action items, and follow up with stakeholders
- Monitor project timelines and assist in removing roadblocks for clients and internal teams
- Quickly learn and adapt to new software platforms and CRM systems
Project ManagementProject CoordinationMicrosoft Excel+4 more