- Answer incoming phone calls and make outbound calls to clients, technicians, internal teams, and departments.
- Coordinate and schedule field events and jobs with technicians, clients, and homeowners.
- Confirm technician availability and arrange appointments.
- Respond to client inquiries about fieldwork, lab results, pricing, billing, and administrative matters.
- Maintain client relationships and provide customer service.
- Enter and manage data in relevant systems, and perform administrative tasks.
- Prepare and obtain work authorizations and necessary documentation.
- Assist in acquiring billing information for clients and insurance companies.
- Manage daily communications across phone, email, Slack, and other tools.
AgileSCRUMProject Coordination+3 more