Clinical Advisor
New
Fully remote or hybrid, UK business hours, weekend work requiredFull-TimeMiddle
SalaryUp to 40,000 GBP per year
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Job Details
- Experience
- Minimum 1 year of healthcare communication experience
Requirements
- Healthcare qualification (nursing, pharmacy technician, dietitian, or healthcare-related field).
- Minimum 1 year of healthcare communication experience.
- Experience with telemedicine or digital healthcare delivery is desirable.
- Knowledge of weight management and/or men's health conditions.
- Experience with patient education and counseling.
- Excellent verbal and written communication skills.
- Empathetic approach to patient concerns.
- IT literacy and ability to use multiple digital communication platforms.
- Ability to work independently while contributing to a multidisciplinary team.
Responsibilities
- Conduct patient consultations via live chat, messaging, and phone calls to provide support, answer questions, and address concerns.
- Host and deliver educational webinars on various health topics related to our treatment areas.
- Use our secure Electronic Health Records System (EHR) to document all patient interactions comprehensively and confidentially.
- Provide evidence-based information and guidance to patients across multiple treatment categories, including Weight Loss, Erectile Dysfunction, and Hair Loss.
- Follow clinical protocols set by MANUAL's Medical team when providing advice.
- Identify when patients need to be escalated to prescribers or other clinical specialists.
- Support patients with side effect management and lifestyle modification advice.
- Maintain complete, concise, and comprehensive patient records.
- Work efficiently according to the designated rota to meet patient demand.
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