Summer Intern - Customer Success Specialist
New
L
LakaInsurance
London, England, United Kingdom. Bristol, England, United Kingdom. Amsterdam, North Holland, Netherlands. Paris, Île-de-France, FranceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Dutch, English
- Required Skills
- Customer support
Requirements
- Native level proficiency in written Dutch and English.
- Excellent written communication skills.
- Strong empathy for customers experiencing issues like bike theft or damage.
- Passion for cycling.
- Ability to quickly learn and use various software systems.
- Ability to pick up technical knowledge regarding bicycle components.
- Comfortable engaging and chatting with members.
Responsibilities
- Support customers and potential customers with enquiries about products, services, and insurance via web chat and email.
- Guide members through the claims process for bike and kit repair or replacement.
- Act as the first point of contact for B2B partners to assist riders.
- Collaborate with the CX team across the UK and NL to ensure a seamless experience.
- Collate member feedback and produce actionable intel for decision making.
- Engage in squad-based project work across Marketing, Product, or Technology teams.
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