Laka

Started in 2017, Laka set out to transform bicycle insurance by connecting passionate cyclists all over the UK to form a community and protect their b...

Private Company
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Open Positions1

LondonEnglandUnited Kingdom. Bristol+6 more locationsFull-TimeInsurancePosted
  • Support customers and potential customers with enquiries about products, services, and insurance via web chat and email.
  • Guide members through the claims process for bike and kit repair or replacement.
  • Act as the first point of contact for B2B partners to assist riders.
  • Collaborate with the CX team across the UK and NL to ensure a seamless experience.
  • Collate member feedback and produce actionable intel for decision making.
  • Engage in squad-based project work across Marketing, Product, or Technology teams.
Customer support

About Laka

Started in 2017, Laka set out to transform bicycle insurance by connecting passionate cyclists all over the UK to form a community and protect their bikes. A better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. Laka makes sure everything runs smoothly for the community: from exceptionally fast claims to splitting the cost fairly, guaranteeing a maximum price, and all the other heavy lifting of a regulated insurance business. For that service, the community pays Laka a fee. For cyclists it's a simple calculation: Take care of your gear as a community, and reap the rewards of lower cost Laka focuses on getting you back on your bike because that's how we get paid It's a win-win all around! We are growing fast and are expanding across segments, products and geographies. We started with Enthusiasts before expanding to Mobility (Commuters, City Cyclists & Cargo bikes) and E-Mobility (E-bikes but soon other E-Mobility solutions) customers. Most recently, we expanded to Commercial customers and closed exciting partnerships in the food delivery & couriers space. Yep, it's been a busy Q1 as we also launched in the Netherlands where we set up our European HQ in anticipation of our roll-out across continental Europe.