Client Engagement Manager
New
United StatesFull-TimeManager
Salary122,000 - 223,000 USD per year
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Job Details
- Experience
- 8+ years of experience in consulting, client engagement, regulatory, or quality-focused roles.
- Required Skills
- Account ManagementStakeholder managementSaaS
Requirements
- Bachelor’s degree in Business, Life Sciences, or a related field, or equivalent experience.
- 8+ years of experience in consulting, client engagement, regulatory, or quality-focused roles.
- 5+ years of experience supporting pharmaceutical, biotech, medical device, CRO, or regulated life sciences clients.
- Strong understanding of GxP, quality systems, and inspection readiness principles.
- Proven ability to manage complex enterprise client relationships and influence senior stakeholders.
- Strong consultative, analytical, and problem-solving skills with a customer-centric mindset.
- Experience working with SaaS or technology-enabled solutions, including onboarding and adoption programs.
- Ability to translate data, dashboards, and system outputs into clear business recommendations.
- Excellent communication, presentation, and stakeholder management skills.
- Experience supporting renewals, retention strategies, or account expansion initiatives is highly valued.
- Strong ability to work independently in a remote, fast-paced environment while managing multiple priorities.
Responsibilities
- Serve as the primary owner of assigned client relationships, managing ongoing engagement and acting as a trusted post-sale advisor.
- Build and maintain strong relationships with Quality, Regulatory, and Operational stakeholders across complex enterprise accounts.
- Lead onboarding activities, adoption strategies, and value realization efforts for GxP compliance intelligence solutions.
- Facilitate regular business reviews, governance meetings, and structured communication cadences with client stakeholders.
- Support clients in interpreting compliance outputs, identifying risks, and prioritizing actions to improve quality and inspection readiness.
- Monitor account health, product usage, engagement levels, and realized business value across the client lifecycle.
- Identify expansion opportunities, retention risks, and unmet client needs to support commercial growth objectives.
- Coordinate across Commercial, Product, Delivery, and SME teams to ensure seamless execution and resolution of client needs.
- Translate client feedback and market insights into actionable recommendations for product and service improvements.
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