Senior Client Success Partner
USFull-TimeSenior
Salary130,000 - 150,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Stakeholder managementChange ManagementCustomer SuccessSaaSEHR
Requirements
- 7+ years of experience in healthcare consulting, client success, or professional services within SaaS or healthcare technology environments.
- Strong executive presence with the ability to communicate complex value propositions through storytelling, presentations, and data-driven insights.
- Proven experience managing relationships across hospital systems, including executive leadership and clinical stakeholders.
- Deep understanding of healthcare operations, patient flow, or surgical/perioperative environments.
- Experience working in cross-functional environments with product, engineering, and client teams in fast-paced settings.
- Strong problem-solving skills with the ability to translate client challenges into scalable operational solutions.
- Familiarity with EHR systems and healthcare IT ecosystems.
- Ability to influence change management initiatives and drive adoption across complex organizations.
- Willingness to travel nationally up to 30–40% as required.
Responsibilities
- Manage a portfolio of strategic, high-value healthcare provider organizations, ensuring long-term satisfaction, retention, and expansion.
- Serve as the primary liaison between clients and internal teams, aligning delivery, product, and engineering efforts with client needs.
- Lead complex workflow redesign initiatives across perioperative and clinical operations, driving adoption of best practices.
- Build and maintain strong relationships with executive stakeholders, clinical leaders, and operational users across hospital systems.
- Act as a trusted advisor to clients, influencing decision-making and supporting large-scale operational and cultural change.
- Collaborate with product and engineering teams to advocate for enhancements based on real-world client feedback.
- Develop internal operating rhythms and governance structures to ensure consistent delivery and execution excellence across accounts.
- Partner with marketing and enablement teams to improve training materials, client engagement, and adoption strategies.
- Navigate complex, high-stakes conversations with senior healthcare executives using data-driven insights and business cases.
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