Technical Account Manager II
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- PythonCybersecurityRESTful APIsLinuxCustomer SuccessSaaS
Requirements
- Bachelor’s Degree or equivalent experience
- Experience working with Windows Server Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills
- Excellent written and verbal communication skills
- Professional fluency with the English Language
- Proven problem-solving skills
- Collaborative attitude
- 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
- Deep expertise in Linux and Mac platforms
- Python Scripting and RestAPI experience
- CISSP or ITIL Certification
Responsibilities
- Serve as primary technical contact and augment our customer support teams
- Onboard new customers to the CrowdStrike platforms.
- Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
- Serve as customer advocate with internal CrowdStrike stakeholders
- Engage with customers at all levels, from SOC to C-suite.
- Research customers’ technical issues and provide recommendations.
- Maintain control of escalated cases and lead cross-functional groups.
- Create knowledge base content.
- Identify renewal risk and support account expansion.
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