Overnight Care Center Representative
New
United StatesFull-TimeEntry
Salary16 - 17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 0–1 year
- Required Skills
- Microsoft ExcelCustomer serviceData entryCRMPowerPoint
Requirements
- High School Diploma or GED
- 0–1 year of customer service experience, preferably in a contact center or healthcare settings
- Proficient typing skills (35 WPM)
- Familiarity with customer service software and CRM systems
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Ability to toggle between multiple screens efficiently
- Exceptional customer service and interpersonal skills
- Strong oral and written communication abilities
- Ability to remain calm and empathetic in high-pressure situations
- Minimum internet speeds of 25Mbps download and 5Mbps upload
Responsibilities
- Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
- Provide compassionate customer support using scripted and non-scripted responses.
- Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
- Record call details, dispatches, and messages into a database in real-time.
- Communicate with empathy, respect, and patience.
- Verify and update customer information in the system.
- Troubleshoot alarm systems and report issues.
- Proactively inquire about and recommend preventative healthcare services to members.
- Manage access to sensitive materials and maintain confidentiality.
- Talk and type simultaneously while navigating multiple screens.
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