Bilingual Outbound Call Center Representative
United States, 9:00 AM – 9:00 PM ESTFull-TimeEntry
Salary15 USD per hour
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Job Details
- Languages
- English, Spanish
- Required Skills
- Communication SkillsCustomer service
Requirements
- Bilingual (English and Spanish)
- Experience in a fast-paced outbound call center environment
- Strong phone presence with exceptional consultative communication skills
- Proven job stability
- Ability to effectively de-escalate conversations
- Competitive mindset with a passion for meeting and exceeding goals
- High School Diploma or GED
- Minimum internet speed: 50 Mbps download 10 Mbps upload
- Designated, quiet workspace free from distractions
Responsibilities
- Place 100–150 outbound calls per shift to remind patients to return their screening kits
- Educate callers on the benefits of early detection
- Identify and assist with any barriers preventing patients from returning their kits
- Use a consultative approach to provide clear, accurate information and encourage successful kit returns
- Professionally de-escalate concerns and maintain a positive customer experience
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