Call Center Representative
Bulgaria, Balkans for time zone compatibility with U.S. operationsFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelCustomer serviceMultitaskingData entryCRM
Requirements
- Proven experience in a customer service or call center role is required.
- Excellent spoken and written English with a clear, neutral accent.
- Strong communication, multitasking, and typing skills.
- Experience using booking systems, CRM platforms, and Excel (or similar tools).
- Organized, detail-oriented, and proactive in resolving customer issues.
- Able to work independently in a quiet, professional remote environment.
- A positive attitude and genuine passion for helping others.
Responsibilities
- Respond to inquiries via phone, text, or other communication channels with professionalism and empathy.
- Schedule and confirm availability of learners
- Provide detailed information about our products and services
- Handle concerns or complaints effectively to ensure a positive experience and brand loyalty.
- Maintain up-to-date knowledge of all services, products, and promotions.
- Collaborate with team members to streamline communication and enhance customer satisfaction.
- Perform data entry and maintain accurate records across booking and CRM systems.
- Uphold brand standards for phone etiquette and service excellence.
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