Senior Technology Specialist
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- iOS
Requirements
- 5+ years of experience in enterprise IT, endpoint engineering, or infrastructure-focused roles
- Strong hands-on experience managing macOS and iOS environments, with exposure to Windows systems
- Experience with MDM platforms such as JumpCloud, Fleet, Jamf, or equivalent solutions
- Strong understanding of SaaS administration, identity systems, and access management workflows
- Experience with automation, scripting, and improving operational efficiency across IT systems
- Solid knowledge of security and compliance frameworks (SOC 2, ISO 27001)
- Strong troubleshooting, root cause analysis, and problem-solving capabilities
- Ability to collaborate effectively with Security, IT, and Service Desk teams
- Strong communication skills
Responsibilities
- Manage and evolve a mixed endpoint ecosystem across Windows, macOS, and iOS devices in corporate and clinical environments
- Administer and optimize MDM platforms (e.g., JumpCloud, Fleet, Jamf), including migrations and configuration standardization
- Implement endpoint security, compliance, and patching strategies in collaboration with Security teams
- Own and support SaaS platforms such as Google Workspace, Slack, and Atlassian
- Improve identity and access workflows, including SSO, SCIM provisioning, and lifecycle automation via Okta
- Act as a senior escalation point for complex infrastructure, endpoint, and SaaS issues
- Lead root cause analysis efforts and implement long-term solutions
- Design automation and tooling to reduce manual effort and improve system reliability
- Maintain clear technical documentation, standards, and operational runbooks
- Support compliance requirements including SOC 2 and ISO 27001
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