Customer Success & Partner Onboarding Manager
New
Germany, working across teams and time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, German
- Experience
- 2–4 years
- Required Skills
- Account ManagementCRMCustomer SuccessHubSpot
Requirements
- Fluent in English and German
- 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding
- Proficient in using AI tools for writing, research, and workflow automation
- Hands-on experience with HubSpot or comparable CRM systems
- Solid understanding of digital integrations
- Highly structured and able to manage multiple projects simultaneously
- Consultative, solution-oriented mindset
- Strong sense of ownership
Responsibilities
- Manage end-to-end onboarding of new customers
- Coordinate and guide partners through the Launch Checklist
- Serve as the primary relationship manager for all active customers
- Support customers in optimizing visibility and performance
- Ensure all communication and visuals meet brand and compliance guidelines
- Maintain a best-in-class CRM in HubSpot using AI
- Conduct regular customers reviews
- Support issue resolution and customer feedback loops
- Accelerate issue resolution with AI
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