Scaled Customer Success Manager
New
N
n8nB2B SaaS
Germany; Secondary Locations: Netherlands, Spain, Ireland, Portugal, Poland, United Kingdom, BulgariaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3–5+ years
- Required Skills
- SalesforceProduct AnalyticsCustomer Success
Requirements
- 3–5+ years as a high-performing individual contributor in Digital/Tech-Touch Customer Success, PLG, Lifecycle Marketing, or Product Operations.
- Experience in B2B SaaS or developer-tools environment.
- Excellent technical copywriting skills for technical audiences.
- Experience collaborating with product teams to build in-app guidance or AI-assistants.
- Strong analytical mindset with experience in product analytics and CRM/CS platforms.
- Systems-thinking mindset with experience building automated workflows.
Responsibilities
- Define the digital journey and lifecycle stages for Scaled customers.
- Ship lifecycle programs including in-app nudges, email sequences, and webinars.
- Analyze platform usage data to correlate user behavior with retention.
- Assist in designing a centralized Customer Hub with personalized insights.
- Operationalize data in Vitally, Salesforce, and Hex for health scores and triggers.
- Partner with Product Managers on activation surfaces and onboarding flows.
- Build lifecycle automations using n8n.
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