Senior Enterprise Account Manager

FreshpaintHealthcare SaaS

Remote - USFull-TimeSenior

Salary122,000 - 144,000 USD per year

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Job Details

Experience: 7+ years
Required Skills: Account ManagementCRMData analyticsCustomer SuccessHubSpotLooker

7+ years in customer-facing roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.

Own net revenue retention and ARR across a book of ~25–40 Enterprise customers.
Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
Travel up to 30% for onsite visits, conferences, and Freshpaint events.

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