Senior Technical Account Manager
New
North America, Latin America, Europe, Africa, APACFull-TimeSenior
Salary80,000 - 130,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- WordPressCustomer Success
Requirements
- 2+ years of advanced technical experience with WordPress.
- Deep understanding of WP core, database architecture, and application-level troubleshooting.
- Strong foundation in web hosting infrastructure and server-side performance.
- Experience in a Technical Account Manager or Customer Success Engineer role.
- Experience conducting regular business reviews with mid-market or agency customers.
- Proficiency with performance monitoring tools like GTMetrix, Lighthouse, Google PageSpeed Insights, WP-CLI, and wp-doctor.
- Expertise in managing complex technical escalations end-to-end.
- Fluency with AI tools for professional workflows.
- Strong organizational and project management skills.
- Exceptional verbal and written communication skills.
Responsibilities
- Manage post-sale technical relationship for a named portfolio of accounts.
- Lead new customers through onboarding.
- Conduct regular Business Reviews (QBRs) to review health and opportunities.
- Proactively monitor customer health signals and performance metrics.
- Serve as primary technical escalation path and drive root-cause resolution.
- Drive WordPress platform health through audits and optimizations.
- Identify and drive expansion and renewal opportunities in partnership with Sales.
- Relay customer feedback to Product and Engineering teams.
- Document resolved escalations and workflows for the team knowledge base.
- Use AI for log analysis, audit summarization, and health reporting.
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