Customer Lifecycle Automation Manager
Ecuador / El Salvador / Guatemala / Haiti / Honduras / Jamaica / MexicoFull-TimeManager
Salary41,800 USD per year OTE
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Job Details
- Experience
- 5–7+ years
- Required Skills
- SalesforceData analyticsSaaSHubSpot
Requirements
- 5–7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles
- Experience using AI to design or operate customer lifecycle workflows
- Proven experience designing and implementing lifecycle automation programs from scratch
- Experience working in SaaS or recurring revenue environments
- Experience supporting a scaled customer base (250+ customers)
- Strong systems thinking and ability to design scalable workflows
- Deep understanding of the customer lifecycle
- Strong analytical and problem-solving skills
- Hands-on experience with CRM (HubSpot, Salesforce)
- Experience with product analytics tools (e.g., Pendo)
- Familiarity with integrating data across systems
Responsibilities
- Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
- Build automated workflows triggered by customer behavior, product usage, and CRM data
- Develop and maintain customer health scoring frameworks
- Define and implement trigger-based signals for churn risk, expansion, and adoption gaps
- Own engagement model for low-ARR customers through automation
- Build self-service programs including training and onboarding content
- Manage lifecycle automation within HubSpot
- Partner with Product and Engineering for data integration
- Collaborate with Account Management, Support, and Services
- Track and report on adoption, retention, and churn trends
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