Customer Lifecycle Automation Manager

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100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.Full-TimeManager

Salary not disclosed

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Job Details

5–7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles
Experience using AI to design or operate customer lifecycle workflows
Proven experience designing and implementing lifecycle automation programs from scratch
Experience working in SaaS or recurring revenue environments
Experience supporting a scaled customer base (250+ customers across multiple tiers)
Strong systems thinking and ability to design scalable workflows
Deep understanding of the customer lifecycle
Ability to translate customer data into actionable automation programs
Strong analytical and problem-solving skills
Ability to work cross-functionally and influence stakeholders
Hands-on experience with CRM and automation platforms (HubSpot, Salesforce)
Experience with product analytics tools (e.g., Pendo or similar)
Familiarity with integrating data across systems (CRM, product, support)

Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
Build automated workflows triggered by customer behavior, product usage, and CRM data
Develop and maintain customer health scoring frameworks using product, CRM, and support data
Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps
Own the engagement model for low-ARR customers (Tier 3–4) through automation
Build self-service programs, including training and onboarding content
Own lifecycle automation within HubSpot
Partner with Product and Engineering to integrate product usage data into lifecycle programs
Collaborate cross-functionally with Account Management, Support, and Services
Track and report on adoption rates, retention, and churn trends

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