Senior Customer Success Manager
New
PolandFull-TimeManager
Salary234,002 - 316,591 USD per year
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Job Details
- Experience
- 10 years
- Required Skills
- Problem SolvingRelationship managementCustomer SuccessSaaS
Requirements
- Minimum 10 years of experience in a Customer Success Manager role for a SaaS company in the Compensation industry, or 10 years of direct experience in a compensation consultant or practitioner role for large enterprise companies.
- Proven track record of owning customer relationships throughout the lifecycle.
- Tech-savvy to align product functionality with complex customer requirements.
- Excellent communication skills (verbal and written).
- Exceptional ability to nurture positive business relationships.
- Excellent problem-solving skills for complex situations.
- High integrity and ability to maintain confidentiality.
- Proven success in a collaborative, team-oriented environment.
Responsibilities
- Build strong, long-term relationships with enterprise customers.
- Drive business value from onboarding through renewal.
- Own customer relationships throughout the lifecycle.
- Understand complex customer compensation concerns and needs.
- Collaborate on troubleshooting issues as needed.
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