Senior Customer Success Manager
New
United StatesFull-TimeManager
Salary95,000 - 129,000 USD per year
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Job Details
- Experience
- Minimum of 10 years of experience
- Required Skills
- SalesforceMicrosoft ExcelRelationship managementCustomer SuccessSaaSGoogle Workspace
Requirements
- Minimum of 10 years of experience in a Customer Success Manager role for a SaaS company in the Compensation industry, or 10 years of direct experience in a compensation consultant or practitioner role for large enterprise companies
- Proven track record of owning customer relationships throughout the lifecycle
- Tech-savvy to be able to align Bettercomp product functionality with complex customer requirements
- Ability to advise and share best practice approaches with enterprise compensation teams
- Excellent communication skills (verbal and written)
- Exceptional ability to nurture positive business relationships
- Excellent problem-solving skills
- High level of integrity and confidentiality
- Proven success in a collaborative, team-oriented environment
- Experience with Excel, Google Suite, and Salesforce is a plus
Responsibilities
- Build strong, long-term relationships with significant enterprise customers
- Drive business value from onboarding through renewal
- Align Bettercomp product functionality with complex customer requirements
- Advise and share best practice approaches with enterprise compensation teams
- Understand complex customer compensation concerns and needs
- Collaborate on troubleshooting issues as needed
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